User guides

Step-by-step guides for running your stores in Crossell

Each guide covers one task, from connecting your first store to reading a payout. The same guides are inside the app, next to the screen you are on.

Today

How do you get started with Crossell?You create your account, connect your first store and see where your data lands in the first hour.6 min read

Orders

How do you manage your orders every day?You see the orders of all your marketplaces in one list, filter what must ship, get labels, and send actions to the marketplace from the order page.6 min read

Products

How do you manage your products, costs and stock?You see your store products, enter unit costs, watch stock differences between stores, and transfer products to another marketplace with a preview and an approval.8 min read

Customer messages

How do you answer customer questions and use the AI draft?You see your customer messages in one queue, give priority to the ones about to expire, and send the answer from Crossell or from the marketplace panel; if you like, you start from an AI draft.6 min read

Pricing

How do you change prices with the approval flow?You calculate a product's price from cost and commission, send the change for approval, and after you approve it, it goes to the marketplace; you also find the best options in Trendyol's weekly tariff files.8 min read

Finance

How do you check payouts, payments and invoices?In Finance you read your marketplace statement, your payout days and issued invoices, find differences and export them to a file.7 min read

Reports

How do you read and export your reports?In Reports you find your daily summary, profit and expenses, product and customer reports and charts in one place, choose a period and export to a file.6 min read

Settings

How do you connect your Trendyol store?You copy your API details from the Trendyol panel, have Crossell verify them and watch the first sync.5 min read How do you connect your N11, Pazarama, Çiçeksepeti and PttAVM store?You copy your API details from each marketplace's panel, have the Settings window verify them and save the connection.6 min read How do you connect Shopify, WooCommerce, TikTok Shop, eBay and Faire?You connect your US and global channels from Settings and then see what is switched on.7 min read How do you invite your team and choose what each person sees?On the Team page you invite employees by e-mail, choose which features and which amounts each one sees, and suspend or remove them when needed.6 min read How do you choose a plan and manage payments and invoices?On Plans and billing you compare and upgrade plans and manage your card and invoices in the Stripe portal; it also covers what happens when a payment fails.6 min read What do you do when data is old or missing, or a connection is blocked?This guide covers where to look when data is out of date, a connection is blocked or a feature looks locked, and how to ask support for help.6 min read

Account and security

How do you protect your account with a password and two-step verification?On the Account security page you change your password, turn on two-step verification and manage your recovery codes.5 min read