Frequently asked questions
Direct answers on marketplace support, the listing-based pricing model, seller accounts, paid plans, security, and failed listing operations.
What Crossell is
Crossell is a web-based seller operations platform for marketplace businesses. It connects your marketplace accounts, imports your listings and orders, shows what needs attention today, and estimates profit per order from your costs and marketplace fees. It serves sellers in Türkiye and the United States; the Starter, Growth, Scale and Pro plans start at $49 per month.
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Can I move over from another listing tool?
- Yes. Import from a connected store or a CSV file, then review the mappings before anything is written to a channel.
Can I connect more than one seller account?
- Yes, up to your plan's limit: 2 channel accounts on Starter, 20 on Pro. Each account is labelled and connected on its own.
Do you offer a free plan?
- No. Plans start at $49 a month with Starter. The catalog check is a separate free tool.
Do you charge by GMV or order volume?
- No. Plans are priced by managed listings, catalog SKUs, connected accounts and weekly operations. Order volume is never billed.
Which marketplaces are supported?
- You can connect Shopify, WooCommerce (beta), eBay (beta), TikTok Shop (beta), Trendyol, Pazarama, Çiçeksepeti, N11, PttAVM, and Faire (beta). Catalog and orders are read on every one, on a schedule or on request. Customer questions are read on Trendyol, Çiçeksepeti, and N11, return requests on Trendyol, Pazarama, Çiçeksepeti, and N11 and payout data on Trendyol, Pazarama, and N11. What runs on your account also depends on the permissions the channel grants.
How secure is it?
- Marketplace credentials are encrypted with AES-256-GCM and every record is scoped to its business. The security page lists what Crossell does and does not certify.
Can pricing differ by channel?
- Yes. Pricing scenarios are per channel, so commission and shipping differences stay visible. Sending price changes to US channels is not available yet.
What happens when an operation fails?
- Each target account gets its own result. A failed target is listed as failed next to the ones that succeeded, with the channel's error message.
Crossell at a glance
| Fact | Detail |
|---|---|
| What it is | A web-based seller operations platform: listings, orders, messages, pricing, finance and reports for connected marketplace accounts. |
| Markets | Türkiye (Turkish site, TRY) and the United States (English site, USD). |
| Channels you can connect | Shopify, WooCommerce (beta), eBay (beta), TikTok Shop (beta), Trendyol, Pazarama, Çiçeksepeti, N11, PttAVM, and Faire (beta) |
| Main areas | Today, Orders, Products, Messages, Pricing, Finance, Reports. |
| Plans | Starter $49, Growth $119, Scale $229 and Pro $399 per month; Enterprise is custom. There is no free plan. |
| Annual billing | 10% less than twelve monthly payments, charged once a year. |
| Data and privacy | Marketplace credentials are encrypted before they are stored. Most service providers are in the United States; see the privacy policy. |
| Company | Pyramid Works LLC, Pennsylvania, United States. |
| Machine-readable pricing | /pricing.md |