How do you choose a plan and manage payments and invoices?

Comparing and choosing plans

1. On Settings, in Plan and usage, press Compare plans, or open Plans and billing directly.
2. Choose Monthly or Annual. Annual billing saves 10% and is charged once a year.
3. Press Choose {plan} under the plan and finish the payment on the Stripe page. Your current plan shows Current plan.
4. Starter and Growth start with a free trial: 14 days (7 days when you start from the Turkish site), a card is required, once per account. If you cancel before the trial ends you are not charged; a trial that ends without a card cancels itself. Scale and Pro have no trial.

What each plan unlocks

• Starter: running your store day to day. Catalog, orders, reading one store's customer questions, cost estimates, Account statement and Invoices. 1 seat; 90 days of order history.
• Growth: checking every store and every number. Questions from every store, returns analysis, product reports, exports, payout and invoice audits, stock protection, buybox status. 2 seats; 365 days of order history.
• Scale: pricing and customer replies. Replies from Crossell, reconciliation, pricing signals, the weekly Trendyol tariff optimizer, approved price changes, order actions. 5 seats; full order history.
• Pro: teams that need every tool. Everything in Scale plus AI reply drafts, every Today drilldown and permission groups. 20 seats.
• Enterprise: custom limits; use Talk to sales.

A feature outside your plan shows as a locked section or a summary card; the lock names the plan that includes it.

Card, invoices and cancellation

1. On Plans and billing, in "Need invoices, card changes, or cancellation?", press Manage billing.
2. In the Stripe portal you change the payment method, see your invoices and cancel the subscription.
3. Capacity add-ons (extra marketplace accounts, listing and SKU packs) are billed separately from your plan; cancel them separately in Stripe to stop their renewal.

When a payment fails

1. If a renewal payment fails, a banner appears at the top: "Your payment failed. Update your card by … or access to this business will pause." You have 72 hours from the failure time Stripe recorded, and access stays open during that time.
2. The business owner presses Update payment and changes the card. A team member the owner has granted this right can update the payment method only; everyone else sees Let the business owner know.
3. If the time runs out, access pauses; your connected accounts stay connected. Access returns as soon as the payment goes through.