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Orders · 6 min read

How do you manage your orders every day?

You see the orders of all your marketplaces in one list, filter what must ship, get labels, and send actions to the marketplace from the order page.

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Before you start

  • Orders are saved into Crossell from your connected accounts. At least one marketplace account must be connected to see the list (see Getting started).
  • Viewing and filtering the list is on every plan. Sending actions on an order from Crossell (status changes, labels, bulk actions) is on the Scale plan and above, and only the business owner or an administrator can send them. On a lower plan you still see the order and use Open in seller panel to act in the marketplace panel.
  • The Export to Excel button is on Growth and above.

Steps

1. Narrow the list to today's work

  1. Open Orders.
  2. Use Marketplace & store to pick a marketplace or individual stores. The store counts follow the other filters.
  3. Use Status to pick a status such as Needs action, Shipped, Delivered or Cancelled. If status counters are shown at the top of the page, use the Late counter for orders past their ship-by time.
  4. Use Date to pick today, the last 7 days or a custom range; use Sort to put the newest or the highest amount first.
  5. For finer filtering open More filters: label state, carrier, desi range, amount, payment type, pickup point, colour and size. Some filters have values only when that marketplace reports them.
  6. Remove filters one by one or reset all of them with Clear all.

2. Prepare what is waiting for cargo

  1. Use the Needs action status and the Late counter to find the orders to ship.
  2. On Scale and above press Print awaiting cargo, choose PDF or ZPL (label printer) and press Print. Packages whose label is not ready yet stay out of the file and the skipped ones are listed.
  3. To handle several orders at once, select the rows; Mark selected as preparing and Get labels for selected appear. Before anything is sent you get a summary of how many packages will go and which will be skipped.

3. Work on a single order

  1. Click an order in the list. On a wide screen the order can open beside the list; Open full page takes you to its own page.
  2. Check the items, the shipment (carrier, tracking) and the status times.
  3. The Order actions section shows the buttons the marketplace allows, for example Mark as preparing, Get label, Change carrier or I can't supply this.
  4. After pressing a button, read the account and the effect in the dialog, then press Send to marketplace.
  5. When the label is ready, Download ZPL or Preview PDF appears.

What you should see

  • The action you sent is listed under Action history as Sent, Pending, Uncertain or Rejected.
  • The order's status in Crossell does not change at once; it updates when the marketplace reports it.

Troubleshooting

  • A lock message instead of buttons: your plan is below Scale or you lack the role. Manage the order with Open in seller panel.
  • The result is "Uncertain": the action may have reached the marketplace; Crossell never sends it again by itself. Check the marketplace panel.
  • An order looks missing: queue a check with Sync orders. If it persists, see Troubleshooting.
  • For products and stock continue with Products and stock.

Related guides

How do you manage your products, costs and stock?You see your store products, enter unit costs, watch stock differences between stores, and transfer products to another marketplace with a preview and an approval.8 min readWhat do you do when data is old or missing, or a connection is blocked?This guide covers where to look when data is out of date, a connection is blocked or a feature looks locked, and how to ask support for help.6 min read

Updated 2026-10-31